1. Who we are
The Pack&GO! website and game are owned and operated by GoFox – Tecnologias de Informação Unipessoal, Lda., tax number (NIF) [NIF], registered at SanjoTec – Centro Empresarial e Tecnológico, Rua de Fundões, n.º 151, Sala B2.2, 3700-121 São João da Madeira, Portugal ("GoFox", "we", "us").
Contact: info@gofox.pt · +351 256 001 932 (charged as a call to a Portuguese landline).
2. The game
Pack&GO! is a puzzle game for mobile devices, free to download on the App Store and Google Play. The game includes optional in-app purchases and shows ads.
To play, you need a compatible device. Levels can be played offline; cloud saves, purchases, ads and new content downloads need a connection. Any data charges are your responsibility.
3. Game account and progress
The first time you play online, the game automatically creates a game account, with no sign-up or password, that saves your progress to the cloud. You can link it to your Google Play Games or Game Center account to restore it on another device.
You are responsible for how the game is used on your device. You can delete your account at any time in the game's settings; doing so permanently erases your cloud progress and its items.
4. Minors
Pack&GO! is suitable for all ages. Minors need permission from a parent or legal guardian to play and, in particular, to make in-app purchases. We recommend using the App Store and Google Play parental controls, which can require approval for every purchase.
5. In-app purchases
The game lets you buy coins, item bundles, time-limited unlimited lives and the "No ads" option. Purchases are made and paid for through the App Store or Google Play, under those stores' terms. The price shown is the one set by the store, including VAT, in your local currency.
Purchased items are delivered in the game as soon as the store confirms payment. "No ads" removes interstitial ads; reward videos stay available, at the player's choice. Non-consumable purchases can be restored with the "Restore purchases" option.
Coins and other virtual items are a licence to use them within the game: they have no monetary value, cannot be exchanged for money or transferred to other accounts, and are not refundable except where the law requires.
6. Right of withdrawal
Under Portuguese Decree-Law no. 24/2014 of 14 February, consumers generally have 14 days to withdraw from a distance contract. For digital content delivered immediately, however, that right ends once delivery starts with your prior express consent and your acknowledgement that you lose the right of withdrawal (Art. 17(1)(m)). By confirming a purchase in the game, you agree to the items being delivered immediately.
Refund requests are handled by the stores under their own rules: Google Play (support.google.com/googleplay/answer/2479637) and App Store (support.apple.com/118223). You can also contact us and we will help with any problem with a purchase.
7. Conformity of digital content
The game and purchased content are covered by the conformity guarantees of Portuguese Decree-Law no. 84/2021 of 18 October. If a purchased item is not delivered or does not work as described, contact us: we will restore the item or, if that is not possible, support your refund request with the store.
8. Advertising
The game shows third-party ads, including videos you can choose to watch for rewards. We are not responsible for the content of ads or for the products advertised. Data processing for advertising is described in the Privacy Policy.
9. Rules of use
When using Pack&GO!, you agree not to:
- use cheats, bots, mods or tools that change how the game works;
- exploit bugs for an advantage instead of reporting them;
- decompile, modify, copy or distribute the app or any part of it;
- access, or try to access, our servers or other players' accounts without authorisation;
- sell, buy or transfer accounts or virtual items outside the game;
- use the game for commercial or unlawful purposes.
10. Intellectual property
The Pack&GO! name, the fox and the other characters, the artwork, levels, music, sounds, text, software and design of the game and website belong to GoFox or its licensors and are protected by copyright and industrial property law.
We grant you a personal, non-exclusive, non-transferable and revocable licence to install and play Pack&GO! on your own device for non-commercial use. Reproducing, distributing or reselling any content requires our prior written permission.
11. Availability and changes
We update the game regularly with new cities, levels, events and features, and we may adjust level balance, coin prices and rewards. Online services may be temporarily unavailable for maintenance or technical reasons.
If we decide to close the game, we will give at least 60 days' notice in the app and on this website.
12. Suspension and termination
We may suspend or delete a game account that seriously or repeatedly breaches these terms, in particular the rules of use. Whenever possible, we will tell the player beforehand and give them a chance to respond. You can stop using the game at any time by uninstalling the app or deleting your account.
13. Liability
We do our best to keep the game and website working properly, but we cannot guarantee they will always be free of errors or interruptions. We are not liable for damage caused by failures of your internet connection, your device, the app stores or other third-party services, or by force majeure.
Nothing in these terms excludes or limits our liability where the law does not allow it, including for wilful misconduct or gross negligence, nor the rights the law gives consumers, including under Portuguese Law no. 24/96 of 31 July (Consumer Protection Law) and Decree-Law no. 446/85 of 25 October.
14. External links
The website and the game link to third-party websites, such as the app stores and social networks. We do not control those websites and are not responsible for their content or policies.
15. Personal data and cookies
The processing of your personal data is governed by the Privacy Policy, and the use of cookies by the Cookie Policy, both available on this website.
16. Changes to these terms
We may change these terms to reflect changes to the game or the law. The date of the last update is shown at the top of the page. If the changes are significant, we will let you know in the app before they take effect. If you keep playing after that date, you are taken to accept the new terms.
17. Complaints and dispute resolution
You can make a complaint by writing to info@gofox.pt or in the Portuguese Electronic Complaints Book at livroreclamacoes.pt.
For consumer disputes, under Portuguese Law no. 144/2015 of 8 September, consumers can turn to an alternative dispute resolution body, such as CICAP – Centro de Informação de Consumo e Arbitragem do Porto (cicap.pt) or CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (cniacc.pt). More information is available on the Portuguese Consumer Portal at consumidor.gov.pt.
18. Governing law and jurisdiction
These terms are governed by Portuguese law. If you are a consumer living in another European Union country, you keep the protection of the mandatory rules of the law of your country of residence. Disputes are settled by the courts that have jurisdiction under the law, without prejudice to the alternative dispute resolution options above.
This document is also available in Portuguese. If the versions differ, the Portuguese version prevails.